Frequently Asked Questions

Most frequent questions and answers

Our hire period is typically 3 days on all items. If you require longer, additional charges apply.

No. We don’t have a minimum hire value, however some of our items are packaged in packs and and are hire out in certain quantities. 

Yes we do delivery and collection.

Our delivery fee varies as each event is unique. Delivery fee is calculated based on events requirements, items hired and location.  

Whilst we calculate each delivery fee per order we try and maintain the lowest delivery fee possible.

Please note that weekend, public holiday and after hour delivery has a base rate of $120.

Yes we do allow customers to collect and return our items.

We do ask that when arranging collection of our items that appropriate vehicle and equipment is used to collect and return. 

If using a ute or trailer we ask that a tarp or some form of coverage is used to protect our items. If for any reason we believe that the transportation used to collect is not suitable we do have the right to cancel your booking.

Yes of course you can!

Our warehouse is locate in Gosford and we are more then happy for you to book an appointment to come and view our items. 

Please note that marquees and structures are not on display.

Depending on your event we are pretty flexible and will do our best to work with you.

Normally we deliver on a Friday and collect on a Monday. Or if you have a mid week event we deliver the day prior and collect the day after.

We do offer same day delivery and collection.

Marquee delivery and setups will be logistically organised on a client by client bases.

No booking with us is secure until an invoice is sent and a 20% deposit is paid.

Of course! We completely understand that final numbers change, we do require final numbers 21 days prior to your event to ensure we have enough items to cater.

 

Unfortunately no.

We get that the weather is unpredictable and having a plan B reduces stress. However our marquees and structures are one of our most popular items.

So if your not sure what the wather will be doing or you want piece of mind – hire a marquee. They are great in both colder and warmer months. Take the walls off and provide your guests with some shade or put the walls on and keep your guests dry and toasty.

Yes we do. W are more then happy to com out and take a look at your event space.

We can do both. However our standard delivery fee is based on unloading your hire items in a location of your choosing in a neat stack.

If you would like us to setup your items  please let us know so we can included this in our fees.

Marquees will be setup and dismantled by us.